Incident Management — From Near-Miss to Resolution
Classify incidents against WHS Regulation requirements, trigger notifiable incident workflows, and track investigations through to corrective action close-out.
Classification against WHS Regulation
Incidents classified by severity with automatic identification of notifiable incidents under s.38 WHS Act.
The system applies the statutory definition of notifiable incidents (death, serious injury or illness, dangerous incident) and alerts the PCBU of their notification obligations, including the requirement to notify the regulator immediately and preserve the site until an inspector attends or directs otherwise.
Notification workflow
Notifiable incidents trigger alerts with PCBU obligations, timeframes, and site preservation requirements (s.39).
When an incident is classified as notifiable, the system generates a checklist of immediate obligations: notify the regulator, preserve the incident site, record the details. The workflow ensures nothing is missed in the critical period immediately after a serious incident.
Investigation and corrective actions
Structured investigation with root cause analysis, corrective actions, owners, and due dates.
Every incident generates an investigation record with fields for root cause analysis, contributing factors, and corrective actions. Each corrective action is assigned to an owner with a due date and tracked to completion with evidence of close-out.
What happens without structured incident management
A worker reports a near-miss verbally. The supervisor makes a note on a piece of paper. Three weeks later, a similar incident causes a serious injury. SafeWork NSW investigates and discovers the near-miss was never formally logged, investigated, or acted upon. The PCBU cannot demonstrate they took reasonable steps.
How It Works
Report
Workers report incidents from any device — phone, tablet, or desktop. Photos, location, and time captured automatically.
Classify and investigate
System classifies severity, identifies notifiable incidents, and initiates structured investigation with root cause analysis.
Resolve and track
Corrective actions assigned, tracked, and closed with evidence. Trends analysed across incidents to identify systemic issues.
Compliance Mapping
| Regulation | Section | Requirement | How This Module Meets It |
|---|---|---|---|
| WHS Act 2011 | s.38 | Duty to notify regulator of notifiable incidents immediately | Automatic identification of notifiable incidents with notification checklist and obligation reminders. |
| WHS Act 2011 | s.39 | Duty to preserve incident site | Site preservation requirements included in notifiable incident workflow with clear guidance on what must be preserved. |
| WHS Regulation 2025 | s.42 | Record-keeping for incidents | All incidents recorded with date, time, location, persons involved, nature of incident, and actions taken. Records retained and accessible. |
Industries That Rely on This
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