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WHS Management for Courier & Delivery

Manage manual handling, vehicle safety, lone work, and delivery target pressure across courier and last-mile operations.

Courier and delivery operations present a unique hazard profile driven by high-frequency manual handling, solo vehicle operation, time pressure from delivery targets, and exposure to public environments including residential properties, commercial premises, and roadside locations. The rapid growth of e-commerce has significantly increased parcel volumes and delivery frequency, amplifying manual handling exposure and psychosocial risks from performance-based delivery targets. Courier drivers operating as sole workers face additional risks from client aggression, dog attacks, and the absence of immediate assistance in the event of injury. A dedicated WHS management plan ensures your courier operation addresses manual handling, vehicle safety, lone work, and psychosocial risks in an integrated system.

Key Hazards

Repetitive manual handling from high-frequency parcel lifting and carryingVehicle incidents during delivery rounds including reversing and roadside stopsLone work without immediate access to first aid or emergency assistancePsychosocial risks from delivery targets, time pressure, and performance monitoringClient aggression and dog attacks at residential delivery locationsSlip, trip, and fall hazards at unfamiliar delivery sites

Regulatory Requirements

HRCW Categories

Hazardous manual tasks, lone work, work near traffic

Section 26A Codes (binding 1 July 2026)
Hazardous Manual TasksManaging Risks of Plant in the WorkplacePrevention of Falls at Workplaces

SWMS Required

Related Sectors

Need Help with Courier Delivery WHS?

We help courier operators develop compliant WHS systems covering manual handling controls, lone worker safety, and psychosocial risk management for delivery operations.

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